POLICIES AND SHIPPING
Welcome to Patrick Lajoie Photography. Please review my shop policies and shipping methods below before making your purchase.
This website can only accept orders from Canada and the United States. If you are interested in placing an order from any other country please email me your address and list of items you’d like to purchase and I will get back to you with a shipping quote.
Payment is accepted via credit card or Paypal. For Canadian customers any applicable sales taxes will be calculated automatically, based on the sales tax rate of the province being shipped to. US customers will not be charged sales tax at checkout but should be aware that depending on the import laws and practises of the state being shipped to, there is a possibility that they may be assessed and charged tax by that state. I have yet to hear from a customer of this occurring but if so, please note that it is out of my control and I cannot take responsibility for any such charges. The good news is that since my work is made in North America any purchases shipped to the United States are protected under the North American Free Trade Agreement and are therefore exempt of duty.
Most pieces are made to order - please expect a few days for smaller pieces and up to 2 weeks for larger pieces to be made before they can be shipped. All orders are shipped from my studio workshop in Caledon, Ontario (part of the greater Toronto area). Shipping times will depend on your location as well as the specific shipping method used.
I ship with either Canada Post/USPS or FedEx, depending on the item to be shipped, service level required, and which carrier I determine to be the most efficient for your order. Once your order is shipped you will receive a Shipping Notification with all available shipping details for your order.
I do not require a ‘verified’ address at Paypal and I will ship to the ‘ship to’ address that you provide when ordering, therefore please review your ‘ship to’ address carefully to make sure it is complete, correct, and up-to-date (in the case of a recent move).
I ship orders in either a sturdy bubble pack envelope, mailing tube or a cardboard shipping carton, depending on the item(s) to be shipped. All items are carefully packed to protect them from being damaged in shipping, however in the rare event of this occurring I will initiate an insurance claim with the carrier whenever possible.
Exchanges and refunds are handled on a case by case basis. If you are not happy with your purchase please let me know within 7 days of receipt of shipment, so we can discuss your options. Any returns must be authorized by me and arrive back to me in original condition before a refund or credit can be processed. Unfortunately I am not able to refund original shipping charges, if any, and return shipping costs would be the responsibility of the buyer.
All images, text and artwork are copyrighted by Patrick Lajoie. All rights to reproduction remain with the artist and do not transfer with purchase.